Virtual Moving Estimates: How to Identify and Avoid Scams

Introduction

Virtual walk through moving estimation scams are becoming increasingly common, and they can put your belongings—and your peace of mind—at serious risk. Here’s a quick rundown to help you identify and avoid these scams:

1. Too-good-to-be-true quotes: Extremely low estimates often lead to inflated charges later.
2. No in-person inspection: Reliable movers will offer an in-home or virtual walk-through.
3. Verbal promises: Insist on written estimates to avoid unexpected costs.
4. Upfront payments: Never pay a large deposit; reputable companies bill after delivery.
5. Unrealistic delivery dates: Be cautious of guaranteed delivery times.

Moving can be a stressful experience, and it’s often during these vulnerable times that you’re most at risk of being scammed. In a market flooded with both genuine movers and “shell” companies operating scams, understanding how these scams work is crucial for consumer protection.

Christopher Ramsey, founder of Virtual Moving Technologies, has dedicated years to combating these scams. With a deep understanding of the moving industry, Christopher’s insights can help you navigate through these deceptive practices.

Understanding Virtual Moving Estimates

Virtual Walk Through

A virtual walk through is a modern twist on the traditional in-home estimate. Instead of a moving company representative visiting your home to assess your belongings, the process is conducted online. You use a smartphone or tablet to walk through your home, showing the items you need moved. This can be done live with a representative or recorded and sent to the moving company.

Why it’s useful:

• Convenience: You can do it on your schedule without needing to coordinate a time for someone to come to your home.
• Efficiency: It speeds up the process of getting an estimate, especially if you’re in a hurry.

Potential pitfalls:

• Inaccuracy: If you miss showing certain items or areas, the estimate might not be accurate.
• Scams: Some shady companies might take advantage of this technology to give low-ball estimates and then hike up the price later.

Moving Estimation

Getting an accurate moving estimation is crucial. An estimate helps you budget and plan for your move. There are different types of estimates you might encounter:

• Binding Estimate: A fixed price based on the assessment. However, be cautious of scams that offer binding estimates without a thorough evaluation.
• Non-Binding Estimate: An approximation that can change based on the actual weight or volume of your items.
• Binding Not-To-Exceed Estimate: The cost won’t go over the estimated amount, even if the weight exceeds the estimate.

Key points to consider:

• In-home estimates are generally more accurate because the estimator can see everything firsthand.
• Virtual estimates can be accurate if you take the time to show all your belongings clearly.
• Multiple quotes help you compare and find a realistic budget.

Online Estimates

Online estimates have become popular due to their convenience. You simply fill out a form on a moving company’s website, providing details about your move. Some companies might even offer instant quotes.

Pros:

• Quick and easy: You can get an initial idea of costs without much effort.
• Good starting point: They help you narrow down your options before getting more detailed estimates.

Cons:

• General ballpark: Online estimates are often rough estimates and can vary widely based on additional factors not covered in the form.
• Risk of scams: Be wary of companies that offer extremely low prices without a thorough assessment.

Christopher Ramsey from Virtual Moving Technologies emphasizes the importance of using virtual tools wisely. “While virtual estimates and online tools are convenient, they should never replace a thorough in-home or detailed virtual walk through. Always ensure that the company you choose follows up with a comprehensive evaluation,” he advises.

By understanding these different estimation methods, you can better prepare and protect yourself from potential scams. Next, we will discuss common moving scams to watch out for and how to identify them.

Common Moving Scams to Watch Out For

Moving can be stressful, and scammers love to prey on stressed-out people. Here are some common moving scams you need to watch out for:

Bait-and-Switch

This scam starts with an attractive low quote to lure you in. Once your belongings are loaded, the price suddenly skyrockets. Scott Michael, president and CEO of AMSA, highlighted a case where a network of Florida-based moving companies misappropriated a genuine company’s name to pull off this scam. Always compare at least three quotes and be wary of those that seem too good to be true.

Hostage Loads

This is one of the nastiest scams. The moving company loads your stuff and then demands more money before delivering it. Katherine Hutt from the Council of Better Business Bureaus warns, “If they’re physically holding your goods ransom, you should definitely go to the police, because that is blatantly illegal.” Always ensure the company has a good track record and read reviews.

Low-Ball Estimates

A low-ball estimate might seem like a great deal, but it’s typically a trap. Scam companies give you an unrealistically low quote, and then charge extra for “unforeseen” items or services. Always get a written estimate based on an in-person inspection or a detailed virtual walk-through.

Fraudulent Weight

Some scammers manipulate the weight of your shipment to inflate the cost. Legitimate companies use certified scales to weigh your items. Always ask for a weight ticket and verify it with the company’s records.

Cubic Feet Scam

Reputable moving companies charge based on weight, not volume. Scam companies use cubic feet to lowball the initial price, then inflate the volume to charge more. Avoid companies that offer estimates based on cubic feet and stick to those who use weight measurements.

Large Cash Deposit

Never pay a large cash deposit upfront. Scammers may take your money and disappear. A reputable company will ask for payment upon delivery and usually only requires a small, refundable deposit. Scott Michael advises, “Avoid paying more than a 10% deposit and make sure it’s refundable.”

By being aware of these common scams, you can protect yourself and ensure a smoother moving experience. Next, we’ll cover the red flags to look out for when choosing a moving company.

Red Flags of Moving Scams

When choosing a moving company, keep an eye out for these red flags to avoid scams:

Generic Company Names

Be wary of companies that answer the phone with a generic name like “Moving Services” instead of a specific company name. This can be a sign they frequently change names to avoid bad reviews or legal issues. Always check that the company has a consistent and recognizable name.

No Local Address

A legitimate moving company should have a local address. If their website or business card lacks an address, it’s a big red flag. Use online maps to verify the address is a real business location, not just a residential area.

No FMCSA Registration

Movers are required by law to be registered with the FMCSA (Federal Motor Carrier Safety Administration). If a company can’t provide their DOT number or registration type, choose another mover. You can verify their registration on the FMCSA website.

Pushy Sales Tactics

Beware of sales reps who push for immediate decisions or large deposits. Statements like, “This deal is only good for today,” are a major warning sign. Reputable companies give you time to consider your options without pressure.

Vague Storage Locations

If storage is needed, the company should provide an exact address for the storage facility. Scam companies might give vague or non-existent locations, making it hard to retrieve your belongings. Always get clear, written information about storage.

Rental Trucks

A professional moving company should use their own branded trucks. If a rental truck shows up on moving day, it’s a sign the company might not be as established or trustworthy as they claim. This could lead to issues with accountability and reliability.

Blank Documents

Never sign blank or incomplete documents. Scam movers might ask you to sign blank forms before loading your goods. Always read and understand what you’re signing. If anything seems off, refuse to sign and reconsider your choice of mover.

By recognizing these red flags, you can avoid falling victim to moving scams. Next, we’ll discuss effective ways to avoid virtual walk through moving estimation scams.

How to Avoid Virtual Walk Through Moving Estimation Scams

In-Home Estimates

Always request an in-home estimate. While virtual estimates can be convenient, they are not always accurate. A scammer might give you a low-ball estimate during a virtual walk through, only to inflate the price later. An in-home estimate allows the mover to see exactly what needs to be moved and gives you a more accurate quote.

Multiple Quotes

Get multiple quotes from different companies. Don’t settle for the first estimate you receive. By comparing several quotes, you can spot any unusually low or high estimates, which can be a red flag. It also gives you a sense of the average cost for your move, helping you make an informed decision.

Reputable Companies

Choose reputable companies. Look for movers with a good track record. Check if they have been in business for several years and have a physical address. Avoid companies that have recently changed their name multiple times. This could be a sign they are trying to escape bad reviews or legal issues.

Online Reviews

Read online reviews. Websites like Yelp, Google Reviews, and the Better Business Bureau (BBB) can provide insights into other customers’ experiences. Be cautious of companies with many negative reviews or unresolved complaints. Positive reviews, especially those that mention successful moves and professional service, can help you find a reliable mover.

FMCSA Database

Verify the mover’s registration with the FMCSA. Interstate movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA). You can use the FMCSA’s search tool to check if a mover is registered and view their complaint history. This step ensures that the company is legally allowed to operate and has a track record you can review.

BBB Complaints

Check for complaints with the BBB. The Better Business Bureau is a trusted source for checking a company’s reputation. Look up the moving company on the BBB website to see their rating and any complaints filed against them. A company with a high BBB rating and few complaints is generally more trustworthy.

By following these tips, you can avoid falling victim to a virtual walk through moving estimation scam and ensure a smooth, hassle-free move. Next, we’ll provide some essential tips for choosing a reputable moving company.

Tips for Choosing a Reputable Moving Company

Get a Written Estimate

A written estimate is crucial. Make sure you receive it at least three days before your move. Read it carefully and never sign a blank or vague form. A legitimate moving company will provide a detailed, clear estimate. If there are any changes on the moving day, the company must issue a completely new estimate, not just a revised one.

Ensure Insurance and Registration

Verify that the moving company is insured and registered with the Federal government. For interstate moves, check their U.S. DOT number using the FMCSA search tool. This helps ensure they are legitimate and meet safety standards.

Check Complaint History

Investigate the company’s complaint history. Use tools like the FMCSA database and the Better Business Bureau (BBB). Look for patterns in complaints, such as frequent issues with overcharging or damaged goods. A company with a clean history is more likely to provide a smooth moving experience.

Ask for References

Request references from past customers. A reputable company will gladly provide them. Contact these references to ask about their experience. Were they satisfied with the service? Were there any hidden fees or issues?

Use a DIY Virtual Survey Tool

Consider using a DIY virtual survey tool. This allows you to perform a virtual walkthrough of your home, helping you get a more accurate estimate. Make sure the tool is reputable and secure. It’s a convenient way to get multiple quotes without having several companies visit your home.

By following these tips, you can choose a reputable moving company and avoid scams. Next, we’ll answer some frequently asked questions about virtual moving estimates.

Frequently Asked Questions about Virtual Moving Estimates

How can I avoid being scammed by a moving company?

To avoid being scammed by a moving company, follow these key steps:

1. Check Credentials: Ensure the moving company has proper credentials. They should be registered with the FMCSA and have a valid U.S. DOT number.

2. Read Online Reviews: Look at reviews on trusted websites. Be cautious of companies with only glowing reviews and no complaints. Real companies will have a mix of feedback.

3. Verify with the BBB: Check the company’s rating and complaint history on the Better Business Bureau (BBB) website. Avoid companies with unresolved complaints.

4. Get Multiple Quotes: Always get at least three quotes from different companies. This helps you spot any outliers that might be too good to be true.

5. Avoid Large Cash Deposits: Reputable companies don’t ask for large deposits upfront. A deposit of around 10% is standard.

6. Insist on Written Estimates: Never accept verbal estimates. Always get a written estimate that details all charges.

Is bait and switch moving a scam?

Yes, the bait and switch tactic is a common scam in the moving industry. Here’s how it works:

1. Low Initial Quote: The company provides an attractive low quote to get your business.

2. High Price Upon Delivery: Once your belongings are loaded, the price suddenly increases. The company might claim extra charges for additional items or services.

3. Unexpected Charges: These charges can be for anything from extra packing materials to “long carry” fees.

To avoid this scam, compare multiple quotes and be wary of prices that are significantly lower than others. Always get a binding estimate that outlines all costs.

Do moving companies ask for deposits?

Yes, but be cautious with deposits. Here’s what you need to know:

1. Reputable Companies: They may ask for a small deposit, usually around 10% of the total cost. This is to secure your moving date.

2. Payment Upon Delivery: Most of the payment should be due upon delivery of your goods. This ensures you have leverage if there are issues.

3. Large Deposits: Be wary of companies asking for large deposits or full payment upfront. This is a red flag for potential scams.

By following these tips, you can protect yourself from moving scams and ensure a smooth moving experience. Always do your research and choose a reputable company to handle your move.

Conclusion

Moving can be stressful, but it doesn’t have to be a nightmare. At Liedkie Moving and Storage, we pride ourselves on offering professional moving services that you can trust. Our goal is to make your move as seamless and stress-free as possible.

One way we achieve this is through our DIY virtual survey tool. This innovative tool allows you to get an accurate moving estimate without the need for an in-home visit. Simply download the app, record your household items, and submit the video for a free, no-obligation quote. This saves you time and ensures transparency, so you know exactly what to expect.

Consumer protection is a top priority for us. We are committed to educating our customers about potential moving scams and how to avoid them. By being informed, you can make better decisions and avoid falling victim to scams like the virtual walk-through moving estimation scam.

To learn more about our services and how we can help you with your next move, visit our Virtual Moving Technologies page.

At Liedkie Moving and Storage, we are here to make your move easier, safer, and more efficient. Thank you for considering us for your moving needs.